ITIL® Service Design Manual


The ITIL® Service Design manual will help you gain insight from service management practitioners that have been carefully selected from around the globe. All our experts are renowned for their IT solution designs that improve the customer experience, whilst meeting targets set by businesses.          

Are you studying for the ITIL Service Design exam? All questions on the test will be selected from this academic book.

We're proud of our excellent rating on Trustpilot, with over 12,000 reviews from our past students.

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The swirl logo ™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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Is the ITIL Service Design Manual suitable for me?

By purchasing the ITIL Service Design manual, you will have the essential knowledge needed to pass your ITIL Service Design qualification.

How will the ITIL Service Design Manual benefit me?

The ITIL Service Design manual is the only publication from which ITIL Service Design exam questions are taken.

What jobs can I apply for after my ITIL training? 

Throughout your exciting career in service management, you can refer to this helpful manual to keep refreshing your knowledge to carry out your role effectively.

Once qualified, you will be eligible  to apply for a range of job roles, including:

  •  Service Desk and Incident Manager – £23k
  •  Security Administrator - £25k
  •  Database Administrator - £31k
  •  Applications Support - £32k
  •  Network Support - £44k
  •  Problem Manager - £45k
  •  Problem Manager - £45k
  •  IT Operations Manager - £48k
  •  Release Manager - £56k

(Source: Payscale)

Why choose to purchase the ITIL Service Design Manual with e-Careers?

We have developed an expert team over the last 10 years since our inception. In that time, we have trained over 600,000 delegates globally, which has helped offer the highest quality training, and we have earned a 5-star rating on Trustpilot, from over 10,000 students. 

By refining our processes, partner relationships, and course materials, we can offer high-quality training solutions for our delegates. 

  •  Once purchased, the manual can be delivered internationally.
  •  Gain all best-practice knowledge for service design.
  •  Need to buy in bulk? We offer discounts so please contact us.
  •  Perfectly combined with ITIL® Service Design training to enhance learning.
  •  Endorsed by itSMF International providing its high standard.
  •  Used throughout training and your career to improve performance.
  •  VAT exempt.

What are the chapters in the ITIL Service Design manual?

  •  Introduction
  •  Service management as a practice
  •  Service design principles
  •  Service design processes
  •  Service design technology-related activities
  •  Organising for service design
  •  Technology considerations
  •  Implementing service design
  •  Challenges, risks and critical success factors 

What does the ITIL® Service Design manual cover?

  •  Covers the principles, methods, practices and tools needed to design effective, measurable and scalable IT services
  •  Demonstrates how service design can deliver organisational benefits, including reduced costs, improved quality and consistency, and greater customer satisfaction
  •  Provides working templates and examples for putting IT service design principles into action straightaway

 All ITIL® online courses are offered by AFFILIATE of AXELOS Limited. ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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