What is the ITIL® 4 Foundation Online course?

The ITIL® 4 Foundation Online course will provide you with a fundamental understanding of key ITIL® concepts and terminology. You will learn about the seven guiding principles of ITIL® 4, discover the four dimensions of service management, and explore the ITIL service value system.  

Our training materials have been updated to reflect the latest ITIL® iteration, which you will study online through our eLearning platform. You will receive the most up to date ITIL® service management syllabus and framework by AXELOS.

Is the ITIL® 4 Foundation Classroom course right for me?

There are no prerequisites to enrol onto the ITIL® 4 Foundation training course, so anyone can start learning the key ITIL® terminologies, processes, and techniques.

This ITIL® Foundation Certification suits:

   IT professionals

   IT Support Engineers

   Executives & Directors of IT departments

   Network Engineers

   Current IT professionals looking to transition into service management

   ITIL® qualification holders, wanting to update their existing knowledge

Why choose to study with us?

We support you throughout your whole journey, from your first contact with us, right through to when you finish your course.

This online course also benefits from having an updated syllabus and includes mock and practice exams.  

Course Details

This online ITIL® 4 Foundation course has been developed by trained industry professionals, knowledgeable on the latest ITIL® 4 syllabus.

What does the course include?

Complete ITIL® 4 Foundation online course materials.

The ITIL® 4 examination fee.

Official, most updated syllabus from AXELOS, ensuring your knowledge and qualification is up-to-date and relevant.

Exam Information

40 multiple-choice questions

26 marks or above (65%) need to pass

60 minutes duration

Closed book format

Learning Outcome

Understand the key concepts of service management.

Understand how the ITIL guiding principles can help an organisation adopt and adapt service management.

Understand the four dimensions of service management.

Understand the purpose and components of the ITIL service value system.

Understand the activities of the service value chain, and how they interconnect.

Know the purpose and key terms of 15 ITIL practices.

Understand 7 ITIL practices.

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.